Troubleshooting

Putting the beRTK® to work is a simple task. However sometimes, for some reason, it may not work as expected.

If this is the case, please take a look at the most frequent causes of failure and check if this helps you getting the beRTK® running. If not, please contact Beyond Vision’s technical support using the contacts listed in chapter beRTK®.

Symptoms	Probable Cause	Resolution
1. The Base Station won’t start. There are no lights on.	There is no power.	1.1. Check if the battery is inserted; 1.2. Remove and re-insert the battery, ensuring that you hear the click of the clips locking the battery package; 1.3. Press the power button for more than one second; 1.4. Check if atleast one of the batteries has enough charge (you can use the battery charger for this purpose); 1.5 Connect the external power source and push the power button for more than one second.
2. I cannot access the Web Configuration platform.	Wireless connection problems.	2.1 Confirm if you have selected the right Wi-Fi source (see section beRTK® configuration); 2.2 Confirm that the computer already states that it is connected to the correct Wi-Fi source (see section beRTK® configuration); 2.3 Confirm that you have input the right web address for the platform (see section beRTK® configuration).